**Privacy Policy - Water Damage Recovery Experts**

**Last Updated:** [Date]

Best In Town, operating as **Water Damage Recovery Experts**, is dedicated to safeguarding your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or engage our emergency water damage recovery, mitigation, and restoration services.

Your trust is our priority. By using our services or providing us with your information, you acknowledge the practices described in this policy.

**1. Information We Collect**

To provide our critical recovery services, we collect information through the following methods:

* **Personal Information You Provide:**
* **Emergency Service Requests:** When you contact us for emergency assistance via our online forms, we collect information such as your name, property address, email address, phone number, the nature and source of the water damage, and the extent of the damage. This may include details for insurance purposes.
* **Phone Communications:** When you call our emergency line at **1-877-803-1444**, we collect your contact information, service address, and details about the incident to provide immediate guidance and dispatch our team.
* **Insurance-Related Information:** To assist with your insurance claim, we may collect your insurance company name, policy number, and adjuster contact details if you choose to provide them.
* **Email Correspondence:** We collect any information you choose to provide when you email us at **support@bestintownco.com**.

* **Information Collected Automatically:**
* **Technical & Usage Data:** Our website automatically collects non-identifying information from your browser, including your IP address, browser type, operating system, the pages you visit, and the time and duration of your visits. This helps us understand user behavior and improve our online presence.
* **Cookies and Tracking Technologies:** We use cookies to enhance site functionality, analyze trends, and personalize your experience. You can control cookie settings through your browser.

**2. How We Use Your Information**

We use the information we collect for clear and necessary business purposes, including to:

* Respond immediately to your emergency service requests and dispatch our recovery team.
* Perform water extraction, drying, mitigation, and restoration services at your property.
* Communicate with you and your insurance provider to facilitate the claims process.
* Process payments and provide invoices for services rendered.
* Send you important updates regarding your service and our company policies.
* Improve the safety, efficiency, and quality of our services and website.

**3. Sharing Your Information**

We do not sell your personal information. We may share it only in the following limited circumstances:

* **With Service Partners:** We may share necessary information with trusted third-party vendors who assist us, such as water damage equipment suppliers, laboratories for mold testing, and IT service providers. These partners are contractually obligated to protect your data.
* **With Insurance Companies:** With your explicit consent, we will share relevant job details and documentation with your insurance company to process your claim.
* **For Legal Compliance:** We may disclose information if required by law, such as in response to a court order or other legal obligation, or to protect our rights and the safety of our customers and employees.

**4. Data Security**

We implement robust physical, electronic, and administrative safeguards designed to protect your personal information from unauthorized access, disclosure, or destruction, especially given the sensitive nature of our emergency services. Despite our efforts, no security system is impenetrable, and we cannot guarantee the absolute security of our databases.

**5. Your Privacy Rights**

You have control over your personal information. You can:

* **Opt-Out:** You may opt-out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly.
* **Access and Correct:** You can request to access the personal information we hold about you and ask for corrections to be made.
* **Request Deletion:** You may request the deletion of your personal information, subject to certain legal obligations we have to retain business records.

To exercise any of these rights, please contact us at **support@bestintownco.com**.

**6. Third-Party Links**

Our website may contain links to third-party sites, such as insurance company portals or industry resources. This privacy policy does not apply to those sites, and we are not responsible for their content or privacy practices.

**7. Policy for Children**

Our services are not directed to anyone under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us immediately.

**8. Changes to This Privacy Policy**

We may update this policy to reflect changes in our practices or the law. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

**9. Contact Us**

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

**Water Damage Recovery Experts (Best In Town)**
**Email:** support@bestintownco.com
**Phone:** 1-877-803-1444